Terms of Service

You represent that you have the legal capacity to enter into these Terms and, if you use the Service on behalf of an organization, that you have authority to bind that organization. You are responsible for maintaining the confidentiality of credentials and for all activity under your account except where caused solely by our gross negligence or willful misconduct. You must provide accurate registration information and notify us promptly of unauthorized access.

We may modify these Terms from time to time. We will post the updated Terms with a revised effective date. If a change is material, we will use reasonable efforts to provide additional notice (for example, by email or in-product notice). Your continued use of the Service after the effective date constitutes acceptance of the revised Terms, except where prohibited by applicable law. If you do not agree, you must stop using the Service and may terminate as described below.

The Service provides tools to design, run, monitor, and manage workflows and related backend automation. Features may differ by plan, region, or rollout stage. We may add, change, suspend, or discontinue features (including beta or experimental features) at any time. Unless expressly agreed in a separate signed order form, the Service is provided on an “as available” basis and we do not guarantee uninterrupted operation, error-free execution, or that the Service will meet your requirements.

Subject to these Terms and your payment obligations (if any), we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Service solely for your internal business purposes in accordance with our documentation and applicable law. You will not, and will not permit others to: (a) copy, modify, or create derivative works of the Service except as permitted by law; (b) reverse engineer, decompile, or attempt to extract source code or underlying models of the Service, except to the limited extent such restriction is prohibited by applicable law; (c) probe, scan, or test vulnerabilities without our prior written authorization; (d) circumvent technical limits, billing, or access controls; (e) use the Service to build a competing product or service or to benchmark or publicly disclose performance data without our prior written consent; (f) remove or obscure proprietary notices; or (g) resell, sublicense, or time-share the Service except as expressly permitted in writing.

The Service, including software, user interfaces, documentation, templates (to the extent authored by us), branding, and other materials we provide, is owned by Company or its licensors and is protected by copyright, trademark, trade secret, and other intellectual property laws. Except for the limited license in Section 4, no rights are granted to you. “Orchestrator” and related marks are trademarks of Company or its affiliates; you may not use our marks without our prior written permission.

If you provide feedback, suggestions, or ideas about the Service, you grant us a perpetual, irrevocable, worldwide, royalty-free license to use and incorporate them without restriction or compensation to you, and you waive any moral rights to the extent permitted by law.

You retain ownership of data, code, configurations, credentials metadata, and other materials you submit to the Service (“Customer Content”), subject to the licenses below. You are solely responsible for Customer Content and for ensuring you have all rights and consents needed to use it with the Service. You represent that Customer Content does not violate law or third-party rights.

You grant us a worldwide license to host, process, transmit, display, and otherwise use Customer Content solely as reasonably necessary to provide, secure, improve, and support the Service and as described in our Privacy Policy (if any). We may create de-identified or aggregated data that does not identify you and use it for analytics, benchmarking, and product improvement.

You agree not to use the Service to:

• violate any applicable law, regulation, or third-party rights;
• send spam, malware, or engage in phishing, fraud, or deceptive practices;
• attack, disrupt, or harm networks, systems, or third-party services without authorization;
• process illegal content or use the Service in connection with activities that are illegal in any relevant jurisdiction;
• infringe intellectual property or misappropriate trade secrets;
• harass, threaten, or discriminate unlawfully;
• scrape, harvest, or extract data from the Service in bulk for competitive purposes or to replicate the Service, except through documented APIs subject to rate limits and terms;
• use the Service in violation of export, sanctions, or anti-bribery laws.

We may investigate suspected violations and cooperate with law enforcement. We may suspend or terminate access for violations or suspected violations.

The Service may interoperate with third-party products, APIs, or infrastructure. Your use of third-party services is governed solely by your agreements with those providers. We are not responsible for third-party services, their availability, or their handling of data. You authorize us to interact with third-party systems as you configure.

If you purchase paid features, fees, billing cycles, and taxes are as shown at checkout or in an order. Unless stated otherwise, fees are non-refundable except where required by law. You are responsible for applicable taxes. We may change prices with reasonable advance notice; changes apply to subsequent renewal periods unless you cancel.

Each party may receive non-public information of the other (“Confidential Information”). The receiving party will use reasonable care to protect Confidential Information and use it only for purposes of these Terms. Confidential Information does not include information that is public without breach, independently developed, or rightfully received from a third party.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE, OR THAT DEFECTS WILL BE CORRECTED. SOME JURISDICTIONS DO NOT ALLOW CERTAIN DISCLAIMERS; IN THOSE JURISDICTIONS, DISCLAIMERS APPLY TO THE MAXIMUM EXTENT PERMITTED.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, GOODWILL, DATA, OR BUSINESS OPPORTUNITY, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

EXCEPT FOR YOUR PAYMENT OBLIGATIONS, YOUR INDEMNITY OBLIGATIONS, OR LIABILITY THAT CANNOT BE LIMITED BY LAW, EACH PARTY’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO US FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY, OR (B) ONE HUNDRED U.S. DOLLARS (USD $100) IF NO FEES WERE PAID. FOR FREE ACCOUNTS, OUR TOTAL LIABILITY IS LIMITED TO ONE HUNDRED U.S. DOLLARS (USD $100) UNLESS A HIGHER MINIMUM IS REQUIRED BY LAW.

THESE LIMITS APPLY WHETHER LIABILITY IS ASSERTED IN CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE, AND SURVIVE TERMINATION. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS; IN THOSE JURISDICTIONS, OUR LIABILITY IS LIMITED TO THE MAXIMUM EXTENT PERMITTED.

You will defend, indemnify, and hold harmless Company, its affiliates, and their directors, officers, employees, and agents from and against any third-party claims, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) Customer Content; (b) your use of the Service in violation of these Terms or law; (c) your integration with third-party services; or (d) a dispute between you and your users or customers. We may assume exclusive defense of any matter subject to indemnification at our expense, and you will cooperate.

We are not liable for delay or failure to perform due to events beyond our reasonable control, including but not limited to acts of God; natural disasters; war, terrorism, or armed conflict; civil unrest; epidemics or pandemics; embargoes; failures or degradations of the public internet, telecommunications, or power; labor disputes; government orders; or actions of cloud providers or other infrastructure vendors. Where practicable, we will use reasonable efforts to mitigate and notify you of material disruptions.

You may stop using the Service at any time. We may suspend or terminate access if you materially breach these Terms, create risk or legal exposure, or if we are required to do so by law. Upon termination, your right to use the Service ceases. We may delete Customer Content after a reasonable retention period consistent with our documentation and backups. Sections that by their nature should survive (including intellectual property, disclaimers, limitations, indemnity, and governing law) will survive termination.

You represent that you are not located in, under the control of, or a national or resident of any country or entity subject to comprehensive embargoes or sanctions where use of the Service is prohibited, and that you are not a denied or restricted party under applicable export or sanctions laws. You will comply with all applicable export and import laws. If you are a U.S. government entity, additional terms may apply as required by law.

Except where prohibited by applicable mandatory law (including consumer protection laws in your country of residence if you are a consumer in the European Economic Area, United Kingdom, or similar jurisdiction), these Terms are governed by the laws of the State of Delaware, United States, without regard to conflict-of-law principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

Except where prohibited by law, exclusive jurisdiction and venue for disputes arising out of these Terms or the Service will be the state and federal courts located in Delaware, United States, and you consent to personal jurisdiction there. Nothing limits either party’s right to seek injunctive relief in any court of competent jurisdiction for misuse of intellectual property or unauthorized access.

If you are a consumer, you may have mandatory rights under local law that cannot be waived; nothing in these Terms limits those rights.

These Terms, together with any order form or policies referenced herein, constitute the entire agreement between you and Company regarding the Service and supersede prior agreements on the same subject. If any provision is held invalid or unenforceable, the remaining provisions remain in effect. Failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign in connection with a merger, acquisition, or sale of assets. There are no third-party beneficiaries except as expressly stated.

For legal notices under these Terms, contact us at the address or email we designate for your account or as published on our website. You agree that we may provide notices electronically, including via email or in-product messaging.